Terms and Conditions

By using this site you are acknowledging that you have read and agree with the following terms and conditions. These terms and conditions may be changed or added to at any time.

Anne V Massey uses Paypal, a well known and secure online payment method. You do not have to have a Paypal account to shop here; you can use a credit or debit card and Paypal will process the payment. Once payment has been authorised, Anne will send you an email confirming your order.
Delivery times Some items are held in stock but most of the jewellery is made to order. If an item is in stock it will be dispatched as soon as possible, usually within 5 working days of placing the order. Items that need to be made to order will be delivered in 2-4 weeks.

Any time or date stated for delivery is an estimate only.

If you require an item urgently for a special date or event please contact Anne and she'll try her best to accommodate your requirements.

Orders for stock items can be cancelled any time before dispatch but you must inform Anne in writing by email, letter or fax.

Please note that orders for goods which have been specially commissioned, customised or personalised to order cannot be cancelled.
Faulty or incorrect goods 
If your goods arrive faulty, damaged or are not what you ordered you must inform Anne within 7 days of delivery and she will help you to resolve any issues as quickly as possible. Wilful, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies. 

Goods which are thought to be faulty after this time will be treated case by case. Please contact Anne to discuss the problem.
 In the event that goods are agreed to be faulty or damaged Anne will reimburse the cost of posting them back to her and the goods will be replaced or a full refund given.
Description of goods 
Every effort has been made to ensure all images are a true representation of the finished product but due to the handmade nature of Anne’s jewellery, slight variations may occur between pieces. Please note that colours and images may vary depending on the monitor and browser you are using. Images may not be actual size. Please refer to the individual product dimensions provided for the actual size of each piece.