How are your materials sourced?
I buy all my silver from Cooksongold, the UK’s biggest bullion dealer. Most of my work is made from Sterling silver. I recently started using recycled Ecosilver which has the same silver content as Sterling. As I still hold stock from before this change I cannot guarantee that any particular piece will be made from Ecosilver. I am in a process of transition and my intention is to eventually use only Ecosilver for pieces requiring Sterling. Other pieces, including the Eclipse range and some mini pendants such as Forget-me-Knot, are made from Britannia silver because its higher silver content makes it an easier alloy to achieve more extreme forms. Unfortunately Britannia is not available as a recycled product.
Currently my gold plating is done by Elliot Fitzpatrick Ltd of London. They acquire their plating supplies from Metalor, a member of the Resonsible Jewellery Council. Read their Responsible Sourcing statement here.
Working with silver involves pickling the work in acid after heating it periodically. I use food-grade citric acid for this to minimise the environmental impact.
How will you package my order?
I send out all orders boxed in 100% recycled card boxes from the Tiny Box Company. These have a recycled fibre insert for padding. If you have asked for gift wrapping this will consist of unbleached, recycled/recyclable paper printed with vegetable-based inks from Re-wrapped - sealed with a plastic-free sticker printed with a greeting - and ribbon made from wood pulp (acetate). All this, plus a card with jewellery care instructions and space for a message, will be sent out in a plastic-free paper padded envelope. There are three papers to choose from - floral (shown on wrapped package), a green geometric pattern or a Christmas paper in subtle grey and white. You will need to leave a message to specify which one you would like when you select "Gift Wrapping" at the checkout.
How will my order be sent and how long will it take to arrive?
I send all my UK orders by Royal Mail Special Delivery at no extra cost. Overseas orders are sent by Royal Mail International Tracked and Signed. I don't charge for postage but the customer will be responsible for paying any duties, taxes or additional delivery charges. I will not accept international orders for any item under £100 in price as the cost is prohibitive.
I am currently not accepting orders from the EU due to the complexity of the new rules on exports.
After your order is posted I will email you with the tracking number so that you can trace it if it does not arrive within the expected time - one day for UK items.
Some items are held in stock but others are made to order. Stock items should normally sent within 5 days of the order being posted. Items made to order can take up to 4 weeks to be sent.
How do I find my ring size?
The best way to find your ring size is to visit a professional jeweller. Failing this, you can estimate your size. Wrap a piece of string around the base of the finger on which you intend to wear the ring. Using a pen, mark the point on the string where it overlaps to form a circle, then measure the length which was around the finger. You should do this in the evening, when your fingers are largest. Don't do it when they're cold as you will get a falsely small measurement. The string shouldn't be so tight that you wouldn't be able to pass the circle over the knuckle. (If you have large knuckles it might be better to measure the knuckle.)
Choose your rough ring size from these measurements:
G = 45.5mm H = 47mm I = 48mm J = 49mm K = 50mm L = 51mm M = 52.5mm N = 54mm O = 55mm P = 56mm Q = 58mm R = 59mm S = 60mm T = 61.5mm U = 63mm V = 64mm W = 65mm X = 66.5mm Y = 68mm Z = 69mm
Please be aware these are only accurate to within 0.5mm. As an alternative, there are several websites offering aids to help you find your ring size, including circles to which you can compare an existing ring.
What payment methods do you allow?
I only accept payment through PayPal and Shopify payments You don’t have to have a PayPal account to use this service; if you don’t have one you will be prompted to add credit or debit card details. PayPal is a proven and safe payment service provider.